The quality policy of the Schnellecke Group AG & Co. KG is described by 10 topics in a practical Quality Credo with the following contents:
Our success is based on our fellow employees!
We all support the quality of our performances. We choose or select our colleagues according to professional qualifications as well as human qualities. Only satisfied employees enjoy applying themselves to the tasks at hand.
Quality can be learnt!
We know that quality guidelines and quality regulations are only one part of the picture. This is why we promote the willingness to experience quality – including through training. Further training in occupational everyday life is just as important as imparting and conveying the thought of quality.
Our customer decides on our quality!
Quality is fulfilment of our Customer’s demands and expectations. Because of this, it is important to know what our Customer demands and expects of us. Not ours, but our Customer’s standards are decisive!
Customers are everywhere – internally and externally!
If we treat our colleagues as Customers too, we can then achieve our own high demands on quality for our Customer. Every one of us is at the receiving end of previous performances and service provider of subsequent ones. Everybody has a right to demand and a duty to deliver quality.
Quality is the responsibility of the individual!
The commitment of the individual to our quality target is a special responsibility. Superiors occupy a very special exemplary function within this process. Quality must be realized and experienced by all of us based on our own convictions.
Quality and compromises do not mix!
Our intention is not to participate in the competition, but to be better and faster. Demanding targets are every individual’s responsibility are indispensable factors within this. Statements like ‘to err is human’ and ‘mistakes happen’ are no justification for errors. It is only possible to become and continue to be the best through identifying sources of error.
Error prevention before error removal!
Errors create additional costs – for our Customer and us! Consequential quality consciousness, from the first work step onwards, lowers cost and leads to the attainment of our zero-error target. We question ingrained work routines critically to prevent mistakes from the outset.
We measure our quality!
We do not rely on assumptions, estimates and subjective impressions when evaluating our quality.
Calculating our quality costs is a valuation factor of our quality. Our aim is: To be better in the quality competition!
Recognizing errors!
The term error is associated with negative feelings and experiences. We have to change our attitude towards errors! Only through identifying causes of error appropriately do we remove them permanently and increase our level of quality.
Quality = First-rate performance
Quality starts with every individual, through self-critical recognition of errors and sources of errors. The individual’s responsibility for quality does not just end at their own workplace, but includes them sharing joint responsibility for the whole process. Quality is first-rate performance by every individual, within the whole of a functioning team.